"CTPdeSrv.exe" is taking all the CPU resources after connecting a Nomad Zen/Jukebox

If after installing a Creative NOMAD Jukebox player such as NOMAD Jukebox Zen, Jukebox Zen NX etc, and you find out that the application "CTPdeSrv.exe" is taking all the CPU resources, you can boot your player into Recovery Mode, and run the Cleanup option.

To boot your player to Recovery Mode, follow the procedures below. For more information about how to access the Recovery Mode of all MP3 players, please refer to SID 4794 "How do I access the recovery mode of my Creative MP3 Player?"

1. Detach your player from your PC , and turn off your player.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole on your player.
4. Wait for 4 seconds or so, and then remove the paper clip.
5. Keep on holding the Play/Pause button till the Rescue Mode screen appears.
6. After the recovery mode has started, release the Play/Pause button.

The player will display the following options:

• Clean Up (Performs a disk scan on the players hard disk, it will remove links that are no longer present, and it will not affect the physical files)
• Format All (Formats the players hard disk - Note: all contents will be lost)
• Reload OS or Reload Firmware (Reloads the Operating System on the player. )
• Reboot (Reboots the device).

Select Clean UP. Once it is finished, select Reboot to reboot your player.

In addition, you can try to disable the background application in your PC . Go to START, RUN, Type MSCONFIG and click OK. Under the General tab select Selective Startup, and uncheck Load Start Up Group Items only, everything else should be checked under Selective Start up. Click on APPLY and OK (CLOSE on Windows 98/ME). Restart the system.